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At LUMES Beauty, we want you to feel confident in every purchase. If you're not completely satisfied with your order, we're here to help.

Return Eligibility

Products may be returned within 30 days of the delivery date, provided they are returned in their original packaging and condition.

Returns will not be accepted for products that have been damaged through misuse, improper care, excessive wear, or accidental damage after delivery.

How to Start a Return

To request a return:

• Complete the Return Request Form on our website.
• Our team will review your request and provide return instructions.
• Package the item securely and send it to the address provided.

Please check your email regularly, including your spam or junk folder, for updates regarding your return request.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used during checkout. Processing times may vary depending on your bank or payment provider.

Return Shipping Fees

Unless the item is faulty or incorrect, customers are responsible for return shipping costs. Any applicable return shipping fees may be deducted from the final refund amount.

Original shipping charges are non-refundable.

Exchanges

Exchanges are available only for products that arrive damaged, defective, or incorrect.

International Returns

For international orders:

• Return shipping costs are the responsibility of the customer.
• Refunds are issued in the original purchase currency.
• Customs duties, import taxes, and other government charges are non-refundable.
• Exchange rate fluctuations may affect the amount received by your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible. We will work with you to resolve the issue promptly.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact the LUMES Beauty Customer Support Team. We're always happy to assist.

Submit a Return Request

Fill out our Return Request Form and provide all required information. A member of our team will review your request and get back to you as quickly as possible.