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LUMES BEAUTY RETURN & REFUND POLICY
At LUMES Beauty, customer satisfaction is our priority. If you are not completely happy with your purchase, please review our return and refund guidelines below.
Returns & Refunds
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date. To qualify for a return, products must be returned in their original packaging and condition.
Items that show signs of excessive wear, misuse, accidental damage, or improper handling may not be eligible for a refund.
How to Request a Return
To begin a return request:
- Complete the Return Request Form available on our website.
- Our support team will review your request and provide return instructions.
- Carefully package the item and send it to the designated return address.
Please ensure all requested information is provided to help us process your request as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Please note that depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are non-refundable unless otherwise required by law.
Exchanges
We currently offer exchanges for items that arrive damaged, defective, or incorrect. If you experience any product issues, please contact our customer support team for assistance.
International Returns
For orders shipped outside the country:
- Customers are responsible for return shipping costs.
- Refunds will be issued in the original currency used for the purchase.
- Import duties, customs fees, and taxes collected by local authorities are non-refundable.
- Currency exchange fluctuations may affect the value received by your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Our team will work quickly to resolve the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact the LUMES Beauty Customer Support Team.
We are committed to making your shopping experience as smooth and enjoyable as possible.
Submit a Return Request
Complete the Return Request Form and a member of the LUMES Beauty team will review your request and respond as soon as possible. Providing accurate information helps us process returns more efficiently.