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Order Processing & Confirmation

Once your order is successfully placed, you will receive an order confirmation email containing your purchase details. Please carefully review your shipping information before submitting your order, as changes may not be possible once processing begins.

Orders are typically processed within 1–2 business days. After your package has been dispatched, you will receive a shipping confirmation email that includes tracking information. In certain situations, such as promotional bundles or high-demand products, items may be shipped separately and arrive in multiple packages.

Delivery Locations

LUMES Beauty currently ships nationwide. Delivery availability may vary depending on your location. Please ensure that the shipping address provided is complete and accurate to avoid delays.

At this time, we may be unable to deliver to certain restricted addresses, including some PO Boxes and military addresses.

Standard Shipping

Orders are processed Monday through Saturday, excluding public holidays. Standard delivery generally takes between 3–8 business days after dispatch, depending on your location and local courier services.

Please note that delivery times are estimates and may vary during peak seasons, holidays, or unforeseen carrier delays.

Shipping Rates

Standard Shipping

• Free shipping may be available on qualifying orders.
• Delivery timeframe: 3–8 business days.

Express Shipping

• Faster delivery options may be available at checkout.
• Shipping costs are calculated based on destination and package weight.

Taxes & Duties

Applicable taxes will be calculated during checkout where required by local regulations. Any additional duties, customs fees, or import charges imposed by local authorities are the responsibility of the customer.

International Shipping

International shipping availability may vary by country. Delivery times and shipping costs depend on the destination and selected shipping method.

Customers are responsible for any customs duties, import taxes, or additional fees that may apply upon arrival in their country.

Order Tracking

Once your order has been shipped, tracking details will be sent to the email address provided during checkout. You can use this information to monitor the progress of your delivery.

While we work with trusted shipping partners to ensure timely delivery, occasional delays caused by weather conditions, customs processing, or courier issues are beyond our control.

Need Assistance?

If you have any questions regarding your order or shipping status, please contact the LUMES Beauty support team. We are always happy to help.